Our Commitment to Accessibility
Root & Reach Botanicals is committed to ensuring digital accessibility for people with disabilities. We believe that everyone should have equal access to the joy and wellness benefits of plants, regardless of their abilities or the technologies they use.
We are continually improving the user experience for everyone by applying relevant accessibility standards and best practices. Our goal is to make our website and services accessible to all users, including those who rely on assistive technologies such as screen readers, voice recognition software, and alternative input devices.
Standards Compliance
WCAG 2.1 Compliance
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, established by the World Wide Web Consortium (W3C).
ADA Compliance
Our website is designed to meet the Americans with Disabilities Act (ADA) requirements and Section 508 standards for federal agencies.
International Standards
We also work to meet the European Standard EN 301 549, which specifies accessibility requirements for ICT products and services.
Accessibility Features
Current Accessibility Features
- Keyboard Navigation: All interactive elements can be accessed using keyboard navigation
- Screen Reader Compatible: Proper heading structure, alt text for images, and descriptive labels
- High Contrast: Strong color contrast ratios for better readability
- Scalable Text: Text can be enlarged up to 200% without loss of functionality
- Focus Indicators: Clear visual focus indicators for keyboard users
- Descriptive Links: Link text clearly describes the destination or function
- Form Labels: All form fields have clear, descriptive labels
- Error Identification: Clear error messages and instructions for form corrections
- Skip Navigation: Skip-to-content links for faster navigation
- Consistent Layout: Predictable navigation and page structure throughout the site
Plant Care Accessibility
- Plant care instructions available in multiple formats (visual, text, video with captions)
- High-contrast plant photos with detailed descriptions
- Alternative text descriptions for all plant images
- Plant care difficulty levels clearly indicated
- Care reminders available via email and SMS
Assistive Technologies
Our website has been tested with various assistive technologies and is designed to work with:
Screen Readers
JAWS, NVDA, VoiceOver, and Dragon NaturallySpeaking
Keyboard Navigation
Tab, arrow keys, and keyboard shortcuts
Voice Control
Voice recognition software and speech input devices
Magnification
Screen magnifiers and browser zoom functions
Alternative Input
Switch navigation and eye-tracking devices
Mobile Accessibility
iOS VoiceOver and Android TalkBack
Known Limitations
While we strive for full accessibility, we acknowledge the following current limitations:
- Some third-party payment processing interfaces may have limited accessibility features
- Certain plant care videos may not yet have audio descriptions (we are working to add these)
- Some older blog posts may not meet current accessibility standards (being updated)
- Live chat features may have limited screen reader compatibility during peak hours
- Some PDF plant care guides are being converted to accessible formats
We are actively working to address these limitations and improve the accessibility of all our content.
Feedback & Support
Your feedback helps us improve! If you encounter any accessibility barriers or have suggestions for improvement, please let us know. We take all accessibility feedback seriously and aim to respond within 2 business days.
How to Report Accessibility Issues
- Describe the specific page or feature you're having trouble with
- Tell us what assistive technology you're using (if any)
- Explain what you expected to happen and what actually happened
- Include your contact information so we can follow up
Alternative Ways to Get Plant Care Information
- Phone consultations with our plant care experts
- Email-based plant care guidance and recommendations
- Large-print or audio versions of care guides upon request
- Video calls for visual plant care demonstrations
Third-Party Content
Some content on our website is provided by third-party services, including:
- Payment processing systems
- Shipping tracking interfaces
- Social media widgets
- Customer review platforms
- Live chat support tools
While we work with vendors who share our commitment to accessibility, we cannot control the accessibility of all third-party content. If you experience issues with third-party features, please contact us and we'll help you find an alternative way to access the information or service.
Ongoing Improvements
Accessibility is an ongoing commitment. Our current improvement initiatives include:
- Regular accessibility audits by certified accessibility professionals
- User testing with people who use assistive technologies
- Staff training on accessibility best practices and inclusive design
- Continuous monitoring and testing of new features and content
- Partnership with accessibility consultants and disability advocates
- Implementation of automated accessibility testing tools
Recent Improvements
- Enhanced keyboard navigation throughout the shopping experience
- Improved alt text for all plant product images
- Better color contrast ratios across all pages
- More descriptive form labels and error messages
- Addition of skip navigation links
Alternative Access Methods
If you have difficulty using our website, we offer these alternative ways to access our products and services:
- Phone Orders: Call (971) 266-0663 to place orders with assistance
- Email Support: Send plant questions to support@rootandreachbotanicals.com
- Custom Plant Lists: We can create accessible product catalogs in your preferred format
- Personal Shopping: One-on-one consultations to help select the perfect plants
- Alternative Formats: Care guides available in large print, audio, or simplified text
Accessibility Contact Information
For accessibility questions, feedback, or alternative access requests:
Email: support@rootandreachbotanicals.com
Phone: (971) 266-0663
We aim to respond to all accessibility inquiries within 2 business days.