30-Day Plant Health Guarantee
Every plant is guaranteed to arrive alive and healthy, with full protection against shipping damage and quality issues year-round.
Arrival Guarantee
All plants guaranteed alive and healthy upon delivery
Quality Assurance
Full replacement or refund for any quality issues
Shipping Protection
Complete coverage for packaging and transit damage
30-Day Coverage
Guarantee period begins from your delivery date
What's Covered & What's Not
Understanding our guarantee helps ensure a smooth resolution process should any issues arise.
✓ What's Covered
- Plants arriving dead, severely damaged, or diseased
- Incorrect plants shipped (wrong variety or size)
- Packaging failures that result in plant damage
- Missing plants from your order
- Plants damaged during transit
- Quality issues present upon arrival
- Weather-related shipping damage during any season
× What's Not Covered
- Normal shipping stress (temporary wilting or leaf drop)
- Damage from customer delays in unboxing
- Plant decline due to inadequate care after delivery
- Natural plant variations in size, color, or growth pattern
- Issues arising from improper placement or care
- Seasonal dormancy or natural leaf shedding
How to Report Plant Issues
Quick reporting helps us resolve issues faster and ensures the best outcome for replacement plants.
Immediate Reporting (0-48 Hours)
Report any arrival issues within 48 hours of delivery for fastest resolution.
- Email photos of the entire plant and any damage
- Include your order number in the subject line
- Provide detailed description of all issues
- Note delivery conditions and timing
Required Documentation
Clear documentation helps our specialists assess the situation accurately.
- Photos of plant in original packaging
- Close-ups of roots, stems, and foliage
- Unboxing photos if damage is suspected
- Description of delivery conditions
Expert Assessment
Our plant specialists review all documentation and determine the best resolution.
- Initial response within 24 hours
- Specialist assessment within 48 hours
- Clear explanation of findings
- Resolution options presented
Swift Resolution
We process replacements and refunds quickly to minimize any inconvenience.
- Resolution confirmed within 72 hours
- Replacement plants shipped in 5-7 business days
- Refunds processed to original payment method
- Tracking information provided
Resolution Timeline
Initial Response
Within 24 hours of report
Assessment & Coordination
Within 48 hours with plant specialists
Resolution Confirmation
Replacement/refund within 72 hours
New Plant Processing
Shipping within 5-7 business days
Get Help with Your Plant Order
Our customer service team is here to help ensure your complete satisfaction with every plant purchase.
Email Support
support@rootandreachbotanicals.com
Include your order number and photos
Response within 24 hours
Please have your order number ready when contacting support for faster service.
Shop with Complete Confidence
Our plant health guarantee ensures every purchase is protected. Browse our collection of beautiful, pet-safe plants knowing we stand behind every single one.
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