Plant Health Guarantee

Every plant is covered for 30 days. If your plant arrives damaged, or declines in the first 30 days even though you've followed its care instructions, we'll replace it or refund you.

What's covered

1. Arrival damage: report within 48 hours

If your plant arrives broken, badly damaged or unhealthy, email us within 48 hours of delivery with your order number and photos of the plant and packaging. We ask for photos quickly because shipping damage is easiest to confirm right away.

2. Plant decline: covered for 30 days

If your plant declines within 30 days of delivery even though you've followed its care instructions, email us before the 30 days are up with your order number, photos of the plant, and a short note on where it's placed and how you've been watering it. We'll help you troubleshoot, and if it can't be saved, we'll replace it or refund you.

What's normal (and not a problem)

• A few yellow, droopy or dropped leaves in the first 1 to 2 weeks while your plant adjusts to your home.
• Small cosmetic marks or bent leaves from shipping that don't affect the plant's health.
• Natural differences in size and shape from the product photos. Every plant is unique.

What isn't covered

• Damage from pets, kids or accidents after delivery.
• Plants placed in conditions very different from their care instructions (for example, a low light plant in direct sun).
• Packages returned to us because of an incorrect address.
• Claims made after 30 days from delivery.

How to make a claim

1. Email support@rootandreachbotanicals.com.
2. Include your order number and clear photos of the plant (and the box, for arrival damage).
3. We'll reply personally, usually within 1 to 2 business days, Monday to Friday.

You don't need to send the plant back.