Shipping Information
Shipping Information
Live Plant Shipping Overview
At Root & Reach Botanicals, we understand that shipping live plants requires special care and attention. We work with experienced plant shipping specialists to ensure your plants arrive healthy and ready to thrive in their new home.
Shipping Methods & Timing
Standard Plant Shipping
5-7 Business Days
- Ships Monday-Wednesday to ensure weekend delivery doesn't occur
- Includes plant care instructions and unboxing guide
- Professional plant packaging for safe transport
Express Plant Shipping
3-5 Business Days
- Available Monday-Thursday for most locations
- Priority handling and expedited shipping
- Includes plant guarantee and care support
Commercial & Bulk Orders
Custom Timing
- Custom shipping arrangements for large orders
- Freight shipping available for quantities over 25 plants
- Special handling for commercial plant orders
- Coordinated delivery for business locations
Shipping Zones & Restrictions
Domestic Shipping
- We ship to all contiguous United States (excluding Hawaii and Alaska)
- PO Boxes not accepted for live plant orders
- Rural delivery may require additional transit time
International Shipping
Currently not available due to agricultural import restrictions
Agricultural Restrictions
Some plants cannot ship to certain states due to agricultural regulations. Restricted items are clearly marked on product pages, and alternative plant suggestions are provided for restricted areas.
Weather-Related Shipping Policies
Temperature Protection
- Shipping suspended when temperatures drop below 35°F or exceed 85°F at origin or destination
- Orders automatically held for safe shipping weather
- Email notifications sent for weather delays
Seasonal Considerations
- Winter shipping includes heat packs and insulated packaging
- Summer shipping includes cooling packs and ventilated boxes
- Spring and fall offer optimal shipping conditions
Weather Delay Policy
- No additional charges for weather-related delays
- Orders ship as soon as safe weather conditions return
- Customer notification provided for all delays
Packaging & Plant Safety
Professional Packaging Standards
- Specialized plant shipping boxes with ventilation
- Biodegradable packing materials to secure plants
- Moisture control systems to prevent root damage
- Detailed unboxing instructions included with each order
Plant Preparation Process
- Plants inspected and conditioned before shipping
- Watering optimized for transit time
- Protective sleeves for delicate foliage
- Root systems secured to prevent shifting
Quality Assurance
- Multiple quality checkpoints throughout fulfillment process
- Tracking numbers provided for all shipments
- Dedicated customer service team monitors all orders
- Direct coordination with shipping specialists
Delivery Requirements
Signature Requirements
- Adult signature required for all live plant deliveries
- Someone must be available during delivery window
- Delivery to secure location if signature waived (at customer risk)
Delivery Instructions
- Special delivery instructions accepted at checkout
- Business deliveries coordinated with receiving departments
- Apartment and condo delivery to main office when possible
- Alternative delivery dates available if first attempt fails
Order Processing & Fulfillment
Processing Timeline
Order Processing
1-3 business days
Quality Inspection
Plant preparation and coordination with shipping specialists
Weather Assessment
Final weather check before dispatch
Tracking & Notifications
- Order confirmation with estimated ship date
- Processing notification with expected shipping timeframe
- Shipping confirmation with tracking information
- Delivery confirmation and care instructions
Real-Time Updates
- Track packages through our website or carrier sites
- SMS notifications available for delivery updates
- Email alerts for any shipping delays or issues
- Customer service support throughout shipping process
Contact Shipping Support
For shipping questions or special requirements:
Phone: (971) 266-0663