Shipping policy
Free shipping on every order
Shipping is free on every order to the contiguous United States. No minimum, no codes.
When will my plant arrive?
- Processing: 1 to 3 business days to carefully pack and ship your plant.
- Transit: 2 to 4 business days.
- Total: most orders arrive 3 to 7 business days after you order.
You'll get an email with a tracking link as soon as your order ships. No signature is required.
Where we ship
We ship to the contiguous United States (the lower 48 states). We're not able to ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the U.S. at this time.
Weather holds
Live plants can be damaged by extreme heat or cold in transit. If temperatures along your plant's route are dangerously hot or cold, we may hold your order for a few days until it's safe to ship. We'll email you if we do. Your plant is still covered by our 30-day plant health guarantee.
How your plant arrives
Plants ship in their grower's nursery pot, packed to protect leaves, stems and soil. Decorative pots shown in product photos are for styling and aren't included.
When it arrives: open the box right away, water if the soil is dry, and give your plant bright, indirect light. A few droopy or yellow leaves in the first week is normal adjustment. Wait 2 weeks before repotting.
Arrived damaged?
Email support@rootandreachbotanicals.com within 48 hours of delivery with your order number and photos of the plant and box, and we'll send a replacement or a refund. See our plant health guarantee for details.
Wrong or undeliverable address
Please double-check your address at checkout. If a package is returned because the address was incorrect or incomplete, email us and we'll help sort it out. Unfortunately, a plant that's been in transit twice usually doesn't survive, so we can't guarantee plants returned for an address error.
Questions?
Email support@rootandreachbotanicals.com. You'll get a personal reply, Monday to Friday.